Technical Note: XTN1404
Introduction
On Windows 2012R2 private IOCTL calls succeed locally but fail with ERROR_NOT_SUPPORTED when the call is made through a share, or a UNC path. This is becuase of some extra security in Windows 2012 where it blocks private IOCTLs sent via a CIFS share or UNC path.
Solution
The solution to this is to edit the registry to allow the XenData calls through the SMB Server.
First download the XD_IOctlPassThrough.reg file. Right click on the link below and save as XD_IOctlPassThrough.reg.
» Download XD_IOctlPassThrough.reg
Now copy the file on to the XenData server and open regedit. Once open, select "File" followed by "Import". Browse to the downloaded file and select "OK". This will import the relevant entries into the registry.
To check this go to the following key:
HKEY_LOCAL_MACHINE\SYSTEM\
CurrentControlSet\Services\LanmanServer\
Parameters\FsctlAllowlist
In here you should have 160 new entries, one for each of the XenData API calls.
Caution
Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on your computer.
Applicable Operating Systems
- Windows Server 2012 R2
- Windows Server 2016
- Windows Server 2019
Applicable XenData Software
This technical note is applicable to:
- Version 6 – Server Editions of Archive Series software
- Version 7 – Server Editions of Archive Series software including the Cloud File Gateway
PBS
XenData’s fully supported clustered server meets all the requirements for our disaster recovery site. We have been very pleased with the SX-525 product and XenData’s technical team who have provided system design and integration services above and beyond expectations.
James Cutright, Director, Project Management
PBS
Crew Cuts
I did my research, and the best archive solution was from XenData which manages a robotic LTO library behind the scenes. This helps to minimize our total costs and allows us to focus on producing great content for our customers.
Chris Keenan, CTO
Crew Cuts
Ideal Systems Singapore
We partnered with XenData for the GlobeCast Broadcast facility rollout, because it offers one of the most cost effective, robust digital video archives on the market and a great migration alternative to some of the more expensive digital video archive vendor offerings.
Fintan Mc Kiernan, CEO
Ideal Systems Singapore
North Shore Automation
Having completed over 25 joint installations of XenData archive systems, we have found everyone on the XenData team to be both highly professional and super responsive and their technology to be rock solid. They are truly a pleasure to work with.
Bryson Jones, Founder
North Shore Automation
This is Just a Test
With over 558 TB of content and growing, conventional backup solutions just don’t work for us. Our XenData system allows us to maintain an ongoing mirrored copy of our shared storage while creating replica LTO copies for offsite storage.
Nathan Flom
This is Just a Test
Excelencia
We have now installed over 170 XenData archive systems across Mexico and they have proven to be very reliable. In addition, the technical support from XenData has been outstanding.
Jorge Castaneda, President
Excelencia en Comunicaciones y Tecnología