Technical Note: XTN601
Background
XenData Archive Series software requires a digitally signed activation file to be obtained from a XenData license server via the internet before it can operate, this procedure being part of the standard installation process.
Issue
Upgrades to the XenData License Server now mean that any attempts to apply licenses using default settings will fail with the error message “Communication error while fetching license from XenData License Server: The operation timed out”.
Resolution
Contained in the “c:\Program Files\XenData\Archive Series” folder is a utility called “XDLicAdminConfig.exe” which when run prompts the user for the IP address of the system providing the license information, and it is this IP address that has changed. Simply setting this IP address to 52.169.23.79 will fix the problem.
Applicable Operating Systems
- Windows Server 2008 R2
- Windows Server 2012 R2
- Windows Server 2016
- Windows Server 2019
Applicable XenData Software
This technical note is applicable to:
- Version 5 – Server Editions of Archive Series software
- Version 6 – Server Editions of Archive Series software
- Version 7 – Server Editions of Archive Series software including the Cloud File Gateway
PBS
XenData’s fully supported clustered server meets all the requirements for our disaster recovery site. We have been very pleased with the SX-525 product and XenData’s technical team who have provided system design and integration services above and beyond expectations.
James Cutright, Director, Project Management
PBS
Crew Cuts
I did my research, and the best archive solution was from XenData which manages a robotic LTO library behind the scenes. This helps to minimize our total costs and allows us to focus on producing great content for our customers.
Chris Keenan, CTO
Crew Cuts
Ideal Systems Singapore
We partnered with XenData for the GlobeCast Broadcast facility rollout, because it offers one of the most cost effective, robust digital video archives on the market and a great migration alternative to some of the more expensive digital video archive vendor offerings.
Fintan Mc Kiernan, CEO
Ideal Systems Singapore
North Shore Automation
Having completed over 25 joint installations of XenData archive systems, we have found everyone on the XenData team to be both highly professional and super responsive and their technology to be rock solid. They are truly a pleasure to work with.
Bryson Jones, Founder
North Shore Automation
This is Just a Test
With over 558 TB of content and growing, conventional backup solutions just don’t work for us. Our XenData system allows us to maintain an ongoing mirrored copy of our shared storage while creating replica LTO copies for offsite storage.
Nathan Flom
This is Just a Test
Excelencia
We have now installed over 170 XenData archive systems across Mexico and they have proven to be very reliable. In addition, the technical support from XenData has been outstanding.
Jorge Castaneda, President
Excelencia en Comunicaciones y Tecnología